1. Introduction

Pikasso Cabinets (Pty) Ltd (“Pikasso”, “we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information you provide when visiting our website or making contact with us.

This policy is compliant with the Protection of Personal Information Act 4 of 2013 (POPIA), which governs the collection and processing of personal information in South Africa.

2. Information We Collect

When you interact with our website or submit a consultation request, we may collect the following personal information:

Full name
Email address
Phone number
Physical address (only suburb)

We collect this information only when you voluntarily provide it through our contact or consultation form, or when you initiate contact via our WhatsApp button.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

To respond to your consultation requests and enquiries.
To follow up on your enquiry regarding our fitted furniture services.
To send relevant service-related communications if you initiated contact via our WhatsApp button.
To analyse website usage and improve user experience via Google Analytics.
To manage cookie preferences and website functionality.

We will not use your personal information for unsolicited marketing purposes. If you contacted us via WhatsApp, we may send you relevant follow-up information related to your enquiry and our services.

4. Cookies and Analytics

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how visitors interact with our site.

We use Google Analytics to collect anonymised data about website traffic and usage patterns. Google Analytics may set its own cookies. By accepting cookies on our site, you consent to this use. You may decline cookies using the banner shown on your first visit, though some website features may be affected.

For more information on how Google handles data, please visit: https://policies.google.com/privacy

5. Sharing of Information

We do not sell, rent, or share your personal information with any third parties for their own marketing or commercial purposes.

Your information is used solely by Pikasso Cabinets (Pty) Ltd for the purposes described in this policy. The only exception is anonymised, aggregated data processed by Google Analytics, which cannot be used to identify you personally.

6. Data Retention

We retain your personal information for a period of three (3) years from the date of your last interaction with us. This period is in line with standard practice for service-based businesses in South Africa and allows us to manage ongoing client relationships and warranty-related matters.

After this period, your personal information will be securely deleted or anonymised.

7. Your Rights under POPIA

As a data subject under POPIA, you have the following rights:

The right to know what personal information we hold about you.
The right to request access to your personal information.
The right to request correction of inaccurate personal information.
The right to request deletion of your personal information.
The right to object to the processing of your personal information.

To exercise any of these rights, please contact us using the details provided in Section 9 below. We will respond to your request within a reasonable time.

8. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. Our website uses standard web security protocols and your form submissions are stored securely within our website platform.

While we take every precaution, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

9. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your POPIA rights, or want to request that your personal information be deleted, please contact us:

Pikasso (Pty) Ltd

2 Teejay Street, Brackenfell Industrial, Brackenfell, 7560

Phone: 021 981 1035

Email: info@pikasso.co.za

WhatsApp: +27 21 981 1035

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.